Privacy

Who this covers

Shopmummy runs the marketing site, the merchant dashboard, and the storefronts on the platform. This note is about the platform. A merchant’s own store can publish a separate privacy page for that shop’s customers.

What we store to run a store

A merchant account holds a name, an email, a phone number, and the password credential. A store holds its name, address, currency, theme, products, orders, and the customers of that store. Orders hold what was bought, where it is going, and the payment state.

Card numbers and bank authorizations are handled by the payment partner for that charge, including Paystack for naira. Shopmummy stores the ledger entry and the payment reference. It does not store the full card number.

Verification documents

Identity and business documents for merchant verification are kept in private storage. They are not placed on the public file host that serves product photos and logos. Reviewers open them through a short-lived admin link.

Payouts and the ledger

A paid order is posted as pending. It becomes available after delivery and the store’s return window, unless a return or dispute is open. A payout request records the destination bank account the merchant verified. The terms describe the custody and release rules in full.

Sessions

Merchant and admin sign-in uses a session cookie. A password reset invalidates existing merchant sessions. Customer accounts on a store use their own signed cookie for that shop.

Export and deletion

A customer can export or erase their account from the store account settings. A merchant can export or erase the store from the dashboard. Erasing a store is confirmed by typing the account email. Write to [email protected] if you cannot reach those screens.

Contact

Privacy questions: [email protected]. Questions about settlements and the financial terms: [email protected]. Monday to Friday, 8:00 to 18:00 WAT.